My tracking number does not work or does not exist. How can I track my order?

The name of the courier entrusted to deliver your package can be found and the status of your order can be checked, by following the methods indicated in the "How do I track the status of my order?" article.

If the tracking number does not work or is non-existent, please do not be alarmed as the process of transferring information from the courier to our systems can take up to a maximum of 24 hours to complete.

During this time, information regarding your order may be incomplete or the tracking number may be indicated as “non-existent”.

For this reason, we encourage that you check again after 24 hours have elapsed since you received your email with the tracking information. The information will be updated directly by the courier.