We will refund you within 21 working days from the date your return was received in our warehouse and we will notify you of this via email. If orders are canceled before they are shipped, the refund will be processed within 3-5 working days of the cancellation request being received.
If your order has been shipped to a destination outside the European Union, customs duties and taxes are not refundable. In any case, you may be able to recover these costs by contacting your local customs office directly. As this may not be available in all countries, we recommend using a customs broker if you wish to have duties refunded on returned goods.
The money will be credited via the same method used for payment:
• CREDIT CARD PAYMENTS
• PAYPAL PAYMENTS
Each authorized garment must be returned in perfect condition, with box, dustbag and cover as received from Motira LLC.
If any accessories will be missing, the swap will be charged of 10$ per garment.
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