Shipping policy

All orders will be shipped from Spain, Europe, as well as from our US warehouse in Pennsylvania.

We aim to process and dispatch your order as quickly as possible, normally within 24 hours. During sales or high-demand periods, please allow for longer handling times.

Orders are processed Monday to Friday only. If you place an order between Friday and Sunday, it will be dispatched the following Monday. Orders placed on US public holidays will be processed on the next business day.

We ship to home and office addresses only; P.O. boxes are not accepted. The country where the order is placed must match the country of the delivery address. We reserve the right to cancel any orders with incorrect or mismatched address information.

We offer complimentary worldwide express shipping on all orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. If you have lost this email, you may sign in to your account and view your order and tracking number via Account → Orders.

If you do not have an account or a shipping confirmation, please contact us for further details regarding your order status.

Cancellations and Order Changes

Unfortunately, we are unable to make changes to your order once it has been placed, as orders are processed automatically. We therefore recommend reviewing all details carefully before clicking “Order & Pay.”

If you wish to purchase additional items, please place a new order.

Cancellations are only possible within a short time after placing your order, as we process orders quickly to minimize delivery times. It is not possible to cancel an order once a shipping confirmation has been issued stating that your order has been shipped.

Gift Cards

Gift card purchases are final sale and cannot be canceled or refunded.

Duties & Taxes

Orders are shipped from Spain (Europe) as well as from our US warehouse in Pennsylvania.

Please note that import duties and taxes may be charged upon delivery for customers outside the EU and the UK. We recommend checking with your local customs office to determine applicable import duties and taxes prior to purchase.

 

WhatsApp: +44 7383 268874
Email: support@motiranyc.com

For press requests: help@motira.co.uk
For wholesale enquiries: ashley@motira.co.uk

Opening Hours
Monday to Friday, 10am–6pm (BST)

Call Us
Our Client Advisors are available by phone:
Monday to Friday, 10am–6pm (London time – GMT)
Monday to Friday, 10am–6pm (New York time – EST)

We are closed on bank holidays and aim to respond as soon as we reopen.

Languages
Services are offered in English, French, German, Spanish, and Arabic.

Phone Numbers
UK / Europe: +44 7383 268874
United States and all other countries: +1 424 441 4841