ABOUT THE OPPORTUNITY
We are looking for an Omnichannel Operations Associate to join the MOTIRA team. This role will report to the Omnichannel Operations Manager and will be based out of the NYC HQ offices.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Reporting to the Omnichannel Operations Manager, he/she will assist with optimizing and enforcing operational best practices for Motira’s DTC (Direct to Consumer), i.e. e-commerce and retail stores business.
• Will be responsible for compiling existing workflows and operational guidelines for Motira’s retail locations and omnichannel in general, as well as communicating any updates to necessary stakeholders.
• Daily monitoring of motiranyc.com orders in all company systems, ensuring all fulfillment locations are meeting SLA (service level agreement).
• Proactively collaborates with the retail back of house staff, 3PL (Bergen Logistics) support, and customer service team to streamline order life cycle, facilitating order updates as required.
• Maintains accurate inventory for the DTC stock pool, assisting retail back of house staff on any discrepancies.
• Supervises retail inventory management to ensure integrity in the company's ERP (RLM).
• Field backend order requests from Customer Service, Retail, and Personal Shopping Teams.
• Investigate shipping issues with appropriate partners.
• Coordinate with customer service and retail teams to provide important order updates such as delays and no stocks for all DTC orders.
SKILLS & REQUIREMENTS
Interpersonal Skills:
•The ideal candidate is very organized and is comfortable working collaboratively with customer facing teams.
• Excellent communication, multi-tasking, organizational and follow-up skills.
• Excellent spirit of collaboration with other departments.
• Must have a can-do attitude and problem-solving skills.
Education/Experience:
• The ideal candidate has at least 2+ years of experience in either store operations/omnichannel operations/customer service/logistics.
• The ideal candidate has experience in working for a Fashion/Luxury company in any capacity.
• Proficiency in working with suboptimal data and different systems.
• Proficiency with analytical tasks and reporting.
• Experience with ERP, RLM, and Shopify are not required but represent a plus.
NOTES
Please note: This job description does not list all the duties of the job. Employees may be asked by management to perform other duties. The employer has the right to revise this job description at any time.
OUR VALUES
• Creativity - We are always imagining and innovating, never copying.
• Integrity - We always strive to do the right thing.
• Kindness - We value people and their ideas, acting and speaking with compassion.
• Agility - We move with focus, flexibility, and speed to stay ahead.
• Tenacity - We are unstoppable. Our drive is unwavering.
WE OFFER
The salary range is $60,000-70,000. The rate of pay offered will be dependent upon the candidates' relevant skills and experience. Other benefits include medical, dental, and vision programs, a company bonus plan, employee discounts and perks, a 401k plan with employer match, and other ancillary benefits.
MOTIRA is an equal opportunity employer. We are committed to fostering an inclusive workplace based on mutual respect, where diversity is celebrated and all employees feel supported, empowered, and heard. We do not discriminate based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other category protected by law. MOTIRA values all forms of talent and individuality.
Reasonable accommodations may be made to help individuals with disabilities perform the essential duties of the role. The employee is regularly required to sit, use hands to handle or manipulate objects, and communicate verbally. Occasionally, the employee may need to stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, or use taste or smell. The employee may also occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision. These physical requirements reflect the typical demands necessary to successfully perform the job’s essential functions.
This employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm U.S. work authorization. If E-Verify cannot confirm authorization, the employer will provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the matter before any employment action, including termination, is taken. E-Verify is used only after a job offer is accepted and Form I-9 has been completed.
New York Pay Range
$60,000 - $70,000 USD
If you are passionate, driven, and eager to be part of a dynamic, evolving brand, we would love to hear from you. Please send your application, including salary expectations, current notice period, and confirmation of your right to work in the USA, to ashley@motiranyc.com, or select “Career” as the subject via our Contact page.
ABOUT THE OPPORTUNITY
We are looking for a Senior Manager of Production, Footwear to join the MOTIRA team. This role will report to the Head of Non-Apparel and will be based in Italy (Florence preferred). The position will support the full production lifecycle for MOTIRA’s footwear category, ensuring timely delivery, outstanding quality, and operational excellence. Based in Italy, this role will manage vendor relationships, assist with production calendar oversight, and drive execution from development handover through final delivery for the footwear category. The ideal candidate is highly experienced in luxury footwear production, well connected with Italian factories and suppliers, and skilled at balancing creative vision with operational precision.
ESSENTIAL DUTIES & RESPONSIBILITIES
• Manage the end-to-end production process, in partnership with our NY team and Italian development team, from development handover to bulk delivery
• Manage vendor relationships across Italian factories and suppliers, ensuring MOTIRA quality standards and on-time delivery
• Negotiate costs, lead times, and capacities with factories and vendors while maintaining quality and brand integrity
• Lead industrialization fittings with technicians to ensure fit consistency across all footwear styles in the collection
• Build fit and grading standards for MOTIRA collection
- Build raw material standards for MOTIRA collection
- Standardize quality control SOPs for all raw material and finished goods vendors
- Supervise quality control processes, including fit, construction, and finishing standards, with weekly factory visits
- Ensure raw material procurement supports production timelines
• Troubleshoot production issues and propose proactive solutions to prevent delays or quality risks
• Maintain accurate reporting on production status, costs, and vendor performance
• Build, mentor, and manage a small production & quality control team based in Italy
SKILLS & REQUIREMENTS
Interpersonal Skills:
• Strong negotiation and vendor management skills
• Highly organized with attention to detail and ability to work in a fast-paced environment
• Excellent communication skills and culture fit with New York Team
• Ability to thrive in a fast-paced, entrepreneurial environment with changing priorities
• Strong problem-solving and sense of urgency required
• Strong team player
Education/Experience:
• 10+ years of experience in luxury footwear production, with strong expertise in Italian manufacturing required
• Deep knowledge of luxury footwear construction, materials, and quality standards
• Established relationships with Italian factories, suppliers, and tanneries
• Proven track record of managing production calendar and budgets with precision
• Proficiency in PLM; RLM is a plus
• Bilingual in Italian and English required
• Weekly travel to Italian factories required
Please Note: This job description does not include every responsibility of the position. Employees may be asked by management to perform additional tasks as required. The employer retains the right to modify or update this job description at any time.
OUR VALUES
• Creativity - We are always imagining and innovating, never copying.
• Integrity - We always strive to do the right thing.
• Kindness - We value people and their ideas, acting and speaking with compassion.
• Agility - We move with focus, flexibility, and speed to stay ahead.
• Tenacity - We are unstoppable. Our drive is unwavering.
MOTIRA is an equal opportunity employer. We are committed to fostering an inclusive workplace based on mutual respect, where diversity is celebrated and all employees feel supported, empowered, and heard. We do not discriminate based on any protected characteristic, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy, disability, or any other category protected by law. MOTIRA values all forms of talent and individuality.
Reasonable accommodations may be made to help individuals with disabilities perform the essential duties of the role. The employee is regularly required to sit, use hands to handle or manipulate objects, and communicate verbally. Occasionally, the employee may need to stand, walk, reach with hands and arms, climb, balance, stoop, kneel, crouch, crawl, or use taste or smell. The employee may also occasionally lift and/or move up to 30 pounds. Specific vision abilities required include close vision. These physical requirements reflect the typical demands necessary to successfully perform the job’s essential functions.
This employer participates in E-Verify and will provide the federal government with Form I-9 information to confirm U.S. work authorization. If E-Verify cannot confirm authorization, the employer will provide written instructions and an opportunity to contact the Department of Homeland Security (DHS) or Social Security Administration (SSA) to resolve the matter before any employment action, including termination, is taken. E-Verify is used only after a job offer is accepted and Form I-9 has been completed.
If you are passionate, driven, and eager to be part of a dynamic, evolving brand, we would love to hear from you. Please send your application, including salary expectations, current notice period, and confirmation of your right to work in the USA, to ashley@motiranyc.com, or select “Career” as the subject via our Contact page.
